Cancel your booking and reclaim the loss of deposit through insurance. You should confirm they will cover this before making this decision.
Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book.
If we are unable to find a suitable alternative or a re-book that suits you, you would then be entitled to a full refund. Please note, if there is an alternative flight available, we are not obliged to refund you for your holiday but would discuss the new flight and possible move instead if your flight was cancelled.
There would need to be no alternative flight available for us to be able to offer you a refund. Please also be aware that the airlines are taking up to 90 days to refund for flights.
Unless you wish to make a change to your booking, you do not need to contact us and unless we contact you your booking will go ahead as planned.
We would like to assure all our customers that any monies paid to Solmar Villas are fully financially protected, which in short means that if Solmar Villas ceased trading for any reason, your money would be refunded in full via the CAA/ATOL and repatriated if overseas.
If you choose not to pay your balance on time, standard terms and conditions apply and your booking will be cancelled with loss of monies paid as detailed in our terms and conditions, Section 7. You may be able to reclaim any loss from travel insurance but you should confirm they will cover this before making this decision.