Job Opportunities
Overseas Representative - Multiple Locations
Would you like to be part of the Solmar Villas overseas team in 2020/2021?
We have exciting opportunities available for Villa Representatives in the Algarve, Mallorca (North) and Tenerife (Costa Adeje).
Managing a range of villas we are looking for experienced individuals with a proven track record in either the travel industry or with excellent customer services skills.
Key Responsibilities:
- Provide the highest level of customer service
- Complete villa quality and health & safety checks
- Ensure villas are cleaned and maintained to a high standard
- Work closely with villa management companies, agents and suppliers
- Assist customers during all emergency situations
- Record and resolve all issues raised through various channels
Key Skills & Requirements:
- Strong attention to detail
- Due to the demanding nature of the role, flexibility and the ability to react quickly are essential
- Flexible approach to working hours is required
- Organised, with the ability to prioritise workload and deliver to agreed deadlines
- Creative problem solver
- Knowledge of your chosen destination
- Capable of working as part of a team or alone
- Commercial awareness
- English and fluency in destination language is essential
- Computer literate – including the use of apps and social media
- You must own your own vehicle and have a full, clean driving license
Please note: we do not provide overseas accommodation.
Applicants should send a current CV and detailed covering letter to [email protected]
Data Analyst
Purpose of Role
To support the Solmar customer experience by assisting the Product and Commercial team. To fully support the Commercial Product manager with continuous data collection in its entirety.
Duties/Responsibilities
- To support all team members with additional ad-hoc work as and when required
- To represent Solmar Villas to the highest possible standards
- To produce all Reports on a weekly/twice weekly basis.
- To be involved with Destination and Villa Specific Competitor Analysis
- To implement discounts within the system once agreed between managers.
- To pull information together to support a full destination review to include:
- Villa Performance
- Product Mix
- Competitor Availability and Lead in Pricing
- Understanding of Product Coordinator roles to ensure cover for annual leave and sickness
- To complete monthly reports at the end of each month to include the following:
- Travelled in month
- Bookings Made in the previous month
This is a new role developed for the structure of the team in preparation for 2020. Subsequently please note this job will be subject to change and development.
Applicants should send a current CV and detailed covering letter to [email protected]