What's Included?
Wi-Fi: The quality of the signal may vary from villa to villa and at different times of the day. Other restrictions may be introduced by the service providers based on, but not limited to, technical issues and/or high demand and it is likely that websites providing video streaming services will also be restricted. Whilst we endeavour that you can make maximum use of the service afforded, we are not in a position to guarantee:
- the availability of the service at all times
- the speed at which the information may be transmitted or received via the service
- that the service will be compatible with your equipment or any software which you use
- We cannot accept responsibility for the loss of any internet connection or service or any subsequent consequences therefor, and we will not offer any compensation for the same
Your use of the service must not be unlawful or otherwise inappropriate and we have no responsibility for, or control over, the information you transmit or receive via the service.
Satellite TV: If the description for a villa indicates Satellite Television, you can expect to receive at least one English language channel, however, subscriptions are not usually available. A number of our villas are equipped with standard television, which will only receive local foreign language channels.
Heated pools: Some villas are advertised with a heated pool, and in some cases a charge will be incurred for this facility. When available, most are electrically heated but some are solar heated. The temperature of the pool will remain affected by the weather conditions. Pool heating is designed to take the chill out of the water, not heat it up to body temperature.
Cots & Highchairs: A complimentary cot and highchair is provided, but you must request this at the time of booking. Additional cots and highchairs are available for an additional charge. Cots are provided locally and may differ to those you use at home; the majority of suppliers will provide a travel cot. For hygiene reasons, cot linen is not supplied. A few owners may provide cots and highchairs without our knowledge, we will not accept any claim for condition of these items, or any injury caused, nor will any refund be made for hired items that clients wish to return on the basis that the owners have left one in the villa.
Kitchens: Kitchens include a hob, fridge-freezer, basic cooking utensils, cutlery and crockery. Some villas have additional facilities such as washing machines, dishwashers or microwaves and these are shown in the villa description where provided. There should always be adequate dining, seating, beds and cutlery for the standard occupancy in the villa.
Hairdryers/Irons: All villas are equipped with a hairdryer, iron and ironing board; however the hairdryer may not be as powerful as those available in the UK so you may wish to take your own.
Villa Services: Water, electric and gas consumption is included within the villa rental cost. Unfortunately, it is the case that some resorts can suffer from water or electricity shortages and supplies can be cut off with no notice for varying periods of time. We ask for your patience and cooperation in such instances, as you will appreciate these situations are out of our control. Please remember that the electricity supply is not the same as the UK and as such you will be limited to the number of electrical items that can be run at the same time and that this is the usual cause of any power shortages. In many properties power failure will also lead to water failure as unlike the UK, the water is pumped using an electrical pump. If you have any difficulties, you should be able to find the location and directions to reset the fuse box in your villa information pack, or call the local representative/house management.
Maid Service: Maid service varies at individual properties from preparation only with linen and towels to a service five days per week with daily towel change and weekly linen change. Standard Maid service provided with all villas will include pre-rental clean and preparation of the villa and an end clean. If you are staying for 2 weeks you will have a linen and towel change approximately half way through your holiday. Additional cleaning/maid service can usually be arranged at an additional cost, please contact us for details. Beach towels and cleaning equipment such as washing up liquid and dish cloths are not supplied in any of our properties. If your property has a barbecue, please ensure you leave it in a clean condition as no maid service is included in the up keep of this facility.
Towels/Linen: All villas are supplied with bed linen and bath towels, and some come with complimentary pool towels (this will be listed on the villa description page where applicable).
Air Conditioning & Central Heating: An increasing number of villas are equipped with air-conditioning. A charge will be payable prior to departure when stated during the quote and book process. Air conditioning units may be restricted to night time use only. The majority of the villas in Mallorca and Cyprus which have air-conditioning are on a timer, the hours are usually 13.00-15.00 and 19.00-07.00. Please note that the majority of our properties are not equipped with any form of heating facilities. Portable heaters and fans may be available to hire. Due to the electricity capacity supply in most villas you will be unable to use more than 2 portable air conditioning units at any one time. Please contact us prior to booking for more information or if you are unsure on what air-conditioning your villa has or if you require portable heaters or fans.