With your holiday fast approaching, we understand you will be considering what to do next.
If you have booked your villa AND flights with Solmar, please go to our Flight Package Holidays page for your relevant information.
Any 'accommodation only' bookings that can’t go ahead due to FCO Advice, flight cancellations or illness etc. are non-refundable or non-transferable and as such you will need to ensure you have adequate travel insurance to cover you against any losses.
Over the last four months, Solmar have provided its clients with flexibility to move bookings and reiterated the need to ensure you have adequate insurance in place as this forms an integral part of your booking with us (Booking T&Cs).
Solmar Villas is committed to continue to support any clients unable to take their holiday with insurance claims documentation and confirmations.
Should clients be unable to use their pre-booked accommodation due to local restrictions imposed by the arrival destination we will offer the opportunity to re-book. However, if the restrictions imposed are by your departure government or you are unable to travel due to a local lockdown where you live, or the government advise against travel to your destination you will need to reclaim any unused accommodation costs from your insurance company.
If you have insurance purchased before the 12th March 2020, you may have cover already but you will need to read your policy wording to ensure you have cover that specifically includes changes to FCO advice and cancellation.
If your policy doesn’t cover these, or you still haven’t purchased insurance please ensure you do so as soon as possible to avoid any future financial loss.
We will continue to assist clients wherever possible through this difficult period and should you have uninsured losses we will endeavour to support you.
Many destinations have implemented specific protocols around safety and cleaning in self-catering accommodation which our villa operators will be required to adhere to for your safety and peace of mind. We will add any information received to our website as soon as available online.