Already booked for Spring/Summer 2021?
We understand you may be feeling apprehensive about your holiday, however we have introduced our Travel Restrictions Guarantee (TRG) Scheme, which can be added to your booking up to the balance due date. It is important that you pay your balance on time as any bookings where the balance is not received will be automatically cancelled.
If you have added the TRG to your booking and you are travelling to a country in the 'Amber' or 'Red' category in the recently announced Traffic Light System, and you are travelling on or before the 1st July 2021, you can use the guarantee now and choose to move your booking or opt to take a holiday voucher. If you'd like to do this, please contact us.
For bookings travelling after the 1st July 2021, we request your patience and we will provide an update after the next government announcement towards the end of June.
If you don't have TRG added to your booking and you wish to cancel or amend your booking, our standard booking terms and conditions will apply. If you don't currently have TRG included on your booking but would like to add this, please contact us.
Flight Package Holidays
For clients who have booked villa & flights within 24 hours of each other, through Solmar, we have limitations around making changes which are led by the airline booked.
Currently most airlines are allowing people to move their booking. Some are offering free amends but others are charging up to 70% change fees.
If you are considering what to do about your package holiday, we would suggest the first question to answer is Do you want to go – Yes or maybe? Or are you a definite no.
Based on the answer to this question, we have detailed below the possibilities you have that we are able to offer.
"Yes, I want to go!"
Option A
Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book.
If we are unable to find a suitable alternative or a re-book that suits you, you would be entitled to a full refund.
Please note that the airlines are taking up to 90 days to refund for flights.
"I don't want to travel at the moment"
Option A
Cancel your booking and reclaim the cancellation fees through your insurance. You should confirm they will cover this before making this decision.
Option B - Move your holiday
If you are unsure about travelling on your planned date we can look to move your travel dates to an alternative date, and/or destination.
If you choose to do this, we will re-price the holiday for you and advise you of any difference in price (up or down) as well as any amendment fees where appicable.
If the value of your new holiday is less than the original you can use any overpayment towards ancillary extras such as car hire or transfers or keep it towards a future holiday, a refund isn't an option.
Option C
Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book.
If we are unable to find a suitable alternative or a re-book that suits you, you would then be entitled to a full refund. Please note, if there is an alternative flight available, we are not obliged to refund you for your holiday but would discuss the new flight and possible move instead if your flight was cancelled.
There would need to be no alternative flight available for us to be able to offer you a refund. Please also be aware that the airlines are taking up to 90 days to refund for flights.
"I don't want to travel at all"
Option A
Cancel your booking and reclaim the cancellation fees through your insurance. You should confirm they will cover this before making this decision.
Option B
Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book.
If we are unable to find a suitable alternative or a re-book that suits you, you would then be entitled to a full refund. Please note, if there is an alternative flight available, we are not obliged to refund you for your holiday but would discuss the new flight and possible move instead if your flight was cancelled.
There would need to be no alternative flight available for us to be able to offer you a refund. Please also be aware that the airlines are taking up to 90 days to refund for flights.
Unless you wish to make a change to your booking, you do not need to contact us and unless we contact you your booking will go ahead as planned.
We would like to assure all our customers that any monies paid to Solmar Villas are fully financially protected, which in short means that if Solmar Villas ceased trading for any reason, your money would be refunded in full via the CAA/ATOL and repatriated if overseas.
If you choose not to pay your balance on time, standard terms and conditions apply and your booking will be cancelled with loss of monies paid as detailed in our terms and conditions, Section 7. You may be able to reclaim any loss from travel insurance but you should confirm they will cover this before making this decision.