Careers - Solmar Villas

 

Job Opportunities

 

Overseas Representative - Multiple Locations

Would you like to be part of the Solmar Villas overseas team in 2019?

We have exciting opportunities available for Villa Representatives in Northern Mallorca (Alcudia & Pollensa area), Menorca, Andalucia (Nerja area), Costa Blanca (Calpe area), Costa Brava, Algarve, Lanzarote*, Cyprus (Poli, Latchi & Argaka area) and Zakynthos.

Managing a range of villas we are looking for experienced individuals with a proven track record in either the travel industry or with excellent customer services skills.

Key Responsibilities:

  • Provide the highest level of customer service
  • Complete villa quality and health & safety checks
  • Ensure villas are cleaned and maintained to a high standard
  • Work closely with villa management companies, agents and suppliers
  • Assist customers during all emergency situations
  • Record and resolve all issues raised through various channels

Key Skills & Requirements:

  • Strong attention to detail
  • Due to the demanding nature of the role, flexibility and the ability to react quickly are essential
  • Flexible approach to working hours is required
  • Organised, with the ability to prioritise workload and deliver to agreed deadlines
  • Creative problem solver
  • Knowledge of your chosen destination
  • Capable of working as part of a team or alone
  • Commercial awareness
  • English and fluency in destination language is essential
  • Computer literate – including the use of apps and social media
  • You must own your own vehicle and have a full, clean driving license

Please note: we do not provide overseas accommodation.

Applicants should send a current CV and detailed covering letter to sharon.niranjan@solmarvillas.com

 

*The Lanzarote position is a year-round role

 


 

Resort Manager - Mallorca

We are looking for an experienced Resort Manager to join Solmar Villas for 2019 to manage our entire resort operation in Mallorca.

Key Responsibilities:

  • Train, develop and support the resort team with a strong focus on performance management
  • Deliver exceptional levels of customer service
  • Conduct weekly team meetings
  • Monitor quality standards throughout the villa product and escalate issues/problems where required
  • Work closely with the Health & Safety team to ensure compliance with all local laws and regulations
  • Build and maintain effective working relationships with all stakeholders –customers/colleagues/suppliers/agents/owners
  • Hold regular meetings with villa management companies, suppliers and agents to address all issues/problems/incidents as necessary
  • Control budget and expenses
  • Manage weekly rotas to ensure full operational coverage
  • Manage in resort service levels and ensure all issues/problems/incidents/complaints are being recorded in conjunction with all Solmar procedures and processes
  • Monitor complaint levels and address in resort in the first instance

Key Skills & Requirements:

  • Previous resort and team management experience
  • Budget and commercial awareness
  • Due to the nature of the role, flexibility and the ability to react swiftly are essential
  • Organised, with the ability to work under pressure and deliver to agreed deadlines
  • Creative problem solver
  • Fluency in English and Spanish is essential
  • Computer literate – including the use of social media and apps
  • Knowledge of pre-season checks, opening and closing resorts is desirable

Please note: we do not provide overseas accommodation.

Applicants should send a current CV and detailed covering letter to sharon.niranjan@solmarvillas.com

 


 

Resort Supervisor - Menorca

We are looking for an experienced Resort Supervisor to join Solmar Villas for 2019 to oversee our resort operation in Menorca.

Key Responsibilities:

  • Develop and support the resort team
  • Deliver exceptional levels of customer service
  • Conduct weekly team meetings
  • Monitor quality standards throughout the villa product and escalate issues/problems where required
  • Work closely with the Health & Safety team to ensure compliance with all local laws and regulations
  • Build and maintain effective working relationships with all stakeholders –customers/colleagues/suppliers/agents/owners
  • Hold regular meetings with villa management companies, suppliers and agents to address all issues/problems/incidents as necessary
  • Control budget and expenses
  • Manage weekly rotas to ensure full operational coverage
  • Manage in resort service levels and ensure all issues/problems/incidents/complaints are being recorded in conjunction with all Solmar procedures and processes
  • Monitor complaint levels and address in resort in the first instance

Key Skills & Requirements:

  • Previous resort and team management experience
  • Budget and commercial awareness
  • Due to the nature of the role, flexibility and the ability to react swiftly are essential
  • Organised, with the ability to work under pressure and deliver to agreed deadlines
  • Creative problem solver
  • Fluency in English and Spanish is essential
  • Computer literate – including the use of social media and apps

Please note: we do not provide overseas accommodation

Applicants should send a current CV and detailed covering letter to sharon.niranjan@solmarvillas.com

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