Privacy - Solmar Villas

Job Opportunities - We are recruiting!

Area Manager - Mallorca

Solmar Villas is one of the UK's leading independent Villa Tour Operators specialising in high quality villa holiday across Europe including Spain, Algarve, Greece to name a few.

You’ll be responsible for overseeing the operational management of the area which includes managing and organising our local team of representatives in Mallorca to ensure we provide our customers with an outstanding in-resort holiday including the provision of high quality information, products and services as you’ll need to meet/exceed customer satisfaction. You will also be responsible for ensuring supplier relationships are maintained in a professional manner.

As the Area Manager you will be responsible for ensuring the customers’ expectations are met and complaints kept to a minimum. This will include ensuring issues are reported, tracked, followed up and resolved within reasonable time, ensuring villa quality control is maintained, ensuring the whole team deliver excellent customer service and have all the equipment they need to do their jobs effectively.

Throughout the season you will be required to support them and provide a point of escalation for issue resolution as well as assist head office in monitoring their workload and performance to ensure targets are met for quality checks, health and safety and issue resolution.

Given the nature of travel, some out of hour’s calls are to be expected so a flexible approach to working hours is necessary. There is also opportunity and necessity for a period of training at our UK head office. Recent experience in overseas operations and Rep management essential.

Key Responsibilities

·         Supplier relation/rapport building

·         Issue resolution targets met

·         Team building

·         Reporting on performance and achievements to our Overseas Service Manager

·         Offering support and advice to the local team

·         Monitoring compliance

·         Monitoring Issue resolution and timeframes

·         Escalation point for resolution.

Job Type: Permanent

Please apply by sending CV and cover letter to Julie@solmarvillas.com

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If you are interested in working for Solmar Villas, please send us your details and we will be happy to consider you for any future opportunities. 
info@solmarvillas.com

 


Solmar Villas, 13 Faraday Court,  Centrum 100,  Burton on Trent,  Staffordshire,  DE14 2WX

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