Careers - Solmar Villas

Job Opportunities - We are recruiting!

 


 

Overseas Representative - Lanzarote

Immediate Start

Due to expansion, we have an exciting opportunity for an Overseas Representative to join our busy team in Lanzarote.   Reporting to Overseas Service Manager the successful candidate would be ultimately responsible to ensure the villas are compliant and meet our high standards whilst offering support to our guests there. We are looking for an experienced representative with a proven track record within the travel industry, including excellent customer services, a creative mind, the ability to multi-task and be highly organised.

Responsibilities include:

  • Provide excellent customer service at every opportunity.
  • Identifying issues and reporting them to the Management Company.
  • Effectively build relationships with suppliers.
  • Ensure villas are maintained and cleaned to a high standard at all times.
  • Support clients during their stay.
  • Complete necessary checks and documentation.
  • Record issues and ensure swift resolution through appropriate channels.
  • Knowledge of the local area and surrounding resorts that we feature. 
  • Assist clients with emergency services when needed e.g. police, Guardia civil, doctors etc.

Requirements:

  • Ability to work under pressure and meet deadlines
  • Some out of hours calls are to be expected so a flexible approach to working hours is necessary
  • Ambitious with the ability to think on your feet, multi-task and prioritize 
  • Experience of relationship building
  • Strong work ethic
  • Commercial awareness
  • Strong organization and administrative skills
  • Computer literate including Microsoft office products such as Outlook, Word and Excel
  • Capable of working alone or as part of a team 
  • Full and clean Driving License
  • Fluent Spanish is essential

The role to start at 20 hours per week however hours could increase in line with the growth of the business. 

Please apply by sending CV and cover letter to lee@solmarvillas.com

 


 

Area Manager - Mallorca

Solmar Villas is one of the UK's leading independent Villa Tour Operators specialising in high quality villa holiday across Europe including Spain, Algarve, Greece to name a few.

You’ll be responsible for overseeing the operational management of the area which includes managing and organising our local team of representatives in Mallorca to ensure we provide our customers with an outstanding in-resort holiday including the provision of high quality information, products and services as you’ll need to meet/exceed customer satisfaction. You will also be responsible for ensuring supplier relationships are maintained in a professional manner.

As the Area Manager you will be responsible for ensuring the customers’ expectations are met and complaints kept to a minimum. This will include ensuring issues are reported, tracked, followed up and resolved within reasonable time, ensuring villa quality control is maintained, ensuring the whole team deliver excellent customer service and have all the equipment they need to do their jobs effectively.

Throughout the season you will be required to support them and provide a point of escalation for issue resolution as well as assist head office in monitoring their workload and performance to ensure targets are met for quality checks, health and safety and issue resolution.

Given the nature of travel, some out of hour’s calls are to be expected so a flexible approach to working hours is necessary. There is also opportunity and necessity for a period of training at our UK head office. Recent experience in overseas operations and Rep management essential.

Key Responsibilities

  • Supplier relation/rapport building
  • Issue resolution targets met
  • Team building
  • Reporting on performance and achievements to our Overseas Service Manager
  • Offering support and advice to the local team
  • Monitoring compliance
  • Monitoring Issue resolution and timeframes
  • Escalation point for resolution.

 

Job Type: Permanent

Please apply by sending CV and cover letter to lee@solmarvillas.com


 

If you are interested in working for Solmar Villas, please send us your details and we will be happy to consider you for any future opportunities. info@solmarvillas.com

 


Solmar Villas, 13 Faraday Court,  Centrum 100,  Burton on Trent,  Staffordshire,  DE14 2WX

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.