Careers - Solmar Villas

Job Opportunities

 

Overseas Representative - Lanzarote

Due to expansion, we have an exciting opportunity for an Overseas Representative to join our busy team in Lanzarote.   Reporting to Overseas Service Manager the successful candidate would be ultimately responsible to ensure the villas are compliant and meet our high standards whilst offering support to our guests there. We are looking for an experienced representative with a proven track record within the travel industry, including excellent customer services, a creative mind, the ability to multi-task and be highly organised.

 

Responsibilities include:

 

  • Provide excellent customer service at every opportunity.
  • Identifying issues and reporting them to the Management Company.
  • Effectively build relationships with suppliers.
  • Ensure villas are maintained and cleaned to a high standard at all times.
  • Support clients during their stay.
  • Complete necessary quality checks and documentation.
  • Record issues and ensure swift resolution through appropriate channels.
  • Knowledge of the local area and surrounding resorts that we feature. 
  • Assist clients with emergency services when needed e.g. police, Guardia civil, doctors etc.

 

Requirements:

  • Ability to work under pressure and meet deadlines
  • Some out of hours calls are to be expected so a flexible approach to working hours is necessary
  • Ambitious with the ability to think on your feet, multi-task and prioritize 
  • Experience of relationship building
  • Strong work ethic
  • Commercial awareness
  • Strong organization and administrative skills
  • Computer literate including Microsoft office products such as Outlook, Word and Excel
  • Capable of working alone or as part of a team 
  • Full and clean Driving License
  • A working knowledge of Spanish is desirable

Please send CV and cover letter to lee@solmarvillas.com 

Solmar Villas, 13 Faraday Court,  Centrum 100,  Burton on Trent,  Staffordshire,  DE14 2WX

 

 

 

 

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