Flight Package Holiday - Client Information

 

 


If you have booked your villa and flights with Solmar, within 24 hours of each other, you will be covered by Package Travel Regulations and the options below.

For all other clients please go to our 'Villa Only' page for your relevant information.

We fully appreciate that in the current environment, you may have concerns about if you will be able to or even want to take your current holiday which is why we have introduced flexibility for our clients for their holiday in 2020.

Where you have purchased a flight inclusive package holiday with Solmar Villas (Villa+Flight) we have limitations around making changes dictated by the airline.

Currently airlines are allowing people to move their booking, but not all airlines have their 2021 flights on sale as yet and several airlines are not allowing online changes and the phone lines are jammed so please bear with us when you request a change.

If you are considering what to do about your 2020 package holiday, we would suggest the first question to answer is Do you want to go – Yes or maybe?  Or are you a definite no.

Based on the answer to this question, we have detailed below the possibilities you have that we are able to offer.

 

"Yes! I want to go"

 

Option A

Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book. 

If we are unable to find a suitable alternative or a re-book that suits you, you would be entitled to a full refund. 

Please note that the airlines are taking up to 90 days to refund for flights.

 

“I don't want to travel in 2020”

 

Option A

Cancel your booking and reclaim the loss of deposit through insurance. You should confirm they will cover this before making this decision.

 

Option B - Move your holiday

If you are unsure about travelling on your planned date we can look to move your travel dates to an alternative date, and/or destination.

If you choose to do this, we will re-price the holiday for you and advise you of any difference in price (up or down) as well as any amendment fees, although most airlines are currently offering fee amendments.

If the value of your new holiday is less than the original you can use any overpayment towards ancillary extras such as car hire or transfers or keep it towards a future holiday, a refund isn't an option.

Option C

Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book. 

If we are unable to find a suitable alternative or a re-book that suits you, you would then be entitled to a full refund.  Please note, if there is an alternative flight available, we are not obliged to refund you for your holiday but would discuss the new flight and possible move instead if your flight was cancelled.

There would need to be no alternative flight available for us to be able to offer you a refund. Please also be aware that the airlines are taking up to 90 days to refund for flights.

 

“I don't want to travel at all”

 

Option A

Cancel your booking and reclaim the loss of deposit through insurance. You should confirm they will cover this before making this decision.

 

Option B

Continue with your booking as planned. If your flight is cancelled, we will try to find a suitable alternative and if none available contact you to discuss a possible alternative nearby airport option or re-book. 

If we are unable to find a suitable alternative or a re-book that suits you, you would then be entitled to a full refund.  Please note, if there is an alternative flight available, we are not obliged to refund you for your holiday but would discuss the new flight and possible move instead if your flight was cancelled.

There would need to be no alternative flight available for us to be able to offer you a refund. Please also be aware that the airlines are taking up to 90 days to refund for flights.

Unless you wish to make a change to your booking, you do not need to contact us and unless we contact you your booking will go ahead as planned.

We would like to assure all our customers that any monies paid to Solmar Villas are fully financially protected, which in short means that if Solmar Villas ceased trading for any reason, your money would be refunded in full via the CAA/ATOL and repartirated if overseas.

If you choose not to pay your balance on time, standard terms and conditions apply and your booking will be cancelled with loss of monies paid as detailed in our terms and conditions, Section 7. You may be able to reclaim any loss from travel insurance but you should confirm they will cover this before making this decision.

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