Villa Rafiki

Only just booked holiday, but all good so far. Phoned for advice, call was answered quickly and query resolved. Booked online and there was an issue with flights not appearing on confirmation. Called again, picked up straight away and advised flights would be added manually on system. They appeared almost immediately with follow up email, so very impressed with service. Looking forward to holiday and receiving additional information from their ‘concierge service’. If the rest of the holiday process is as good as the initial booking, I’ll recommend without hesitation.

Online booking was straightforward, once booked great communication from customer service via email & telephone

Quick and easy to use website to book. Good quick response received

This is the third time I have booked with Solmar and the service is excellent. Always very helpful.

Easy to navigate site, view options and book. Confirmation and follow up communications, with information, points of contact and support are very clear and reassuring.

Looked initially on the Solmar website, and then spoke to Ange on the phone. She was very knowledgeable and helpful, and a great asset to the company.

We wanted a complete package, including flights and hire car, and Eleanor from their customer service team went out of her way to get everything just the way we wanted. Fantastic service. We've been with Solmar before and found them to be very efficient so chose them again this time.

I just booked online it was very easy and straightforward I have booked several times with Solmar villa's and have been really pleased with all my bookings I would highly recommend them

Exemplary service from the entire team. So focussed on the customer experience and ensuring that everything is perfect.

The personal service from Kristal was superb. I know I've come to expect this from Solmar, but it is always so appreciated. Keep up the great work and thank you.

Efficient, polite just needs to make small print bigger for overall a good service.

Victoria agent who I spoke with was excellent and very helpful in getting us the right location and villa.

Simple to book and immediate contact to offer further assistance with any extras such as flights ,car hire ,transfers ,etc . Concierge service to help and deal with any queries you may have with your future trip . Overall Solmar appear to be a quality company with the services offered so far . Top marks .

Managed to speak to someone quickly and they emailed information promptly and had listened to what I needed so service was good.. spoke to someone different the next day and all the information had been recorded so the conversation was easy . Biggest benefit was talking to a real person and not having to navigate lots of AI conversations /options .

The phone is answered quickly, staff are polite, helpful and knowledgeable. If you have a query they are always happy to help or sort any problems. We would definitely recommend Solmar.