Ca na Copea, Pollensa, Majorca

Tue 22 Aug 2023

Irene Turnbull

The location of the villa is excellent. Facilities were basic, with only one umbrella at the pool and the sunbeds were worn and some broken. Inside the villa, we had everything we needed but three of the bedrooms and bathrooms were small. Although nothing was wrong with the villa, it was not up to the standard we have had with previous Solmar villas.

Tue 22 Aug 2023

Gillian Baker

While we otherwise loved our holiday and the Villa generally, which was beautiful and in a great location to not have a car and walk to Pollenca, we did experience a few small issues with facilities at the Villa which Solmar may wish to improve upon for the Villa accommodation at Ca Na Copea to feel 'exclusive' and value for money: We were disappointed and very surprised to find on arrival there were no basic complementary kitchen supplies to assist holiday makers start off a holiday, such as dishcloths or sponges, washing up liquid, dishwasher tablets. I have never stayed in any self-catering accommodation, from an air BnB to a hostel, where basic cleaning supplies or a short term supply of basic items are not provided. I feel it is reasonable to expect basic complementary items like this in a self catering villa costing the money charged and described on Solmar's website as 'Exclusive' and 'something special'. While the Villa was generally very clean and the cleaning staff who attended every few days to replace towels and clean the bathrooms were great, on first arrival a lot of the cutlery, crockery and pots were not clean so we had to clean them before using. The instructions for emptying bins (that bins are situated on country roads) was not accurate and we had to walk to the town Pollenca with our full bin bags everyday; On arrival the pool had an old, dirty plastic bottle full of water at the bottom of it; There is an old, blue umbrella at the pool, tied messily to the railing, but it did not work. It was broken. The Wifi does not work throughout house, only in the living room and the single bedroom closest to the living room; The TV did not work for us and we were unable to use it. There was poor signal and we could only access radio channels and limited Spanish channels. No English channels as advertised on website.

Solmar response - Thank you for leaving us a review about your recent holiday with us. While we have many thousands of happy and satisfied customers, we're sorry that you weren't completely happy with every part of your holiday. We will do our best to learn from what you've told us, and details of your feedback have been shared with the relevant teams here at Solmar Villas head office in the UK. If you would like to discuss anything in further detail with us then our Customer Relations team would love to hear from you, you can contact them at [email protected]. Thank you

Tue 27 Jun 2023

Joy Parry

The villa was in a lovely location just walking distance to Pollensa which was perfect. The only downside to the villa was trying to park the car, due to a very tight corner, which was a stone wall. You certainly need someone to advise the driver. We ended up parking down the road from the villa in a layby. Anybody driving a larger car than we had would really struggle to park. We had a Kia Sportage.

Mon 24 Oct 2022

Donald

Great location, amazing views and a lovely big pool. Saw another comment that suggested you definitely need a car if you rent Ca na Copea, but I disagree. In fact I'd say it's one of the few villas that you could actually manage without hiring a car (as long as you are reasonably mobile). - It's within easy walking distance of Pollensa's shops and restaurants (admittedly it's uphill on the way back). - You can get the coach directly to/from the airport and then to/from Puerto Pollensa for the beach. - You'll probably end up leaving your car outside the main gate anyway if you hire anything larger than a Fiat 500 or Mini as the walled driveway up to the garage is VERY tight and you'll worry about burning your clutch out. We stayed here 9 years ago and were more than happy to return. The only -ve points I'd flag would be that the building layout is not great for young kids or seniors due to stairs and many variable floor levels.

Fri 26 Aug 2022

Stephen Hermitage

The location of the villa is stunning and the outside space wonderful. The views are wonderful and just a short walk into Pollensa where there are plenty of shops, restaurants and a few good supermarkets.

Mon 28 Oct 2019

Hilary Venters

Had a wonderful week in CA na Copea. Villa was spotlessly clean. This villa was perfect for us but would not be suitable for anyone with young children or adults with any kind of mobility issues. Would say that a car is essential.

Tue 15 Oct 2019

Sally Davey

We had a lovely stay at Ca Na Copea and were very impressed by the Solmar service. We have been coming to Pollenca under our own steam for about 20 years and stayed in various places but have been very impressed by our experience this time (our first with Solmar). The villa is in a fab location and very well set up for families and groups. The pool is beautiful and the team taking care of the place are all excellent. A special mention to rep Sara who was a huge help on several occasions, for which we were very grateful (and travelling with young children we were reminded of the value of having a great local rep!).

Tue 10 Sep 2019

Linda Laird

Loved the location of the villa - although it was a bit of a climb to get there, it was worth it for the views. Beautiful sitting on the balcony looking over to the town. Pollensa itself is a gorgeous wee town - great restaurants and very friendly locals.

Sat 13 May 2017

Sandra Moloney

We absolutely loved the location of this Villa and its beautiful layout with stunning views over the town. It was spacious and extremely well equipped.