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ATOL & ABTA Protected

Book with full confidence – every villa holiday is safe, secure and financially protected.

How can we help?

 

Please use the menu above to find the contact information for the department you're searching for.

Christmas Opening Times

Over the Christmas period, our teams will be working on slightly different schedules. Please refer to the tables below to find all the information you need. 
If we don't see you before, merry Christmas to all our guests, and have a happy new year!

Opening Hours

Sales

To make a booking/enquire or if you have booked within the last 7 days

Opening Hours

Our Standard Opening Hours are Monday - Sunday: 8am - 8pm

This will change on the following days:

  • 24th - 8am-1pm
  • 25th - closed
  • 26th - 10am-4pm
  • 27th - 9am-5pm
  • 28th - 9am-5 pm
  • 29th - 9am-5pm
  • 30th - 9am-5pm
  • 31st - 8am-3pm
  • 1st - 10am-4pm

Holiday Helpline and Villa Concierge

Concierge is here for pre-travel enquiries or booking holiday extras

Helpline are here for any questions or assistance whilst you're in resort

Our Standard Opening Hours are Mon - Sat: 

Concierge: 8am - 6pm

Helpline: 8 am - 8 pm

Sunday: 8 am - 6 pm

 

Emergency Enquiries Only:

Mon - Sat: 8 pm - 8 am

Sunday: 6 pm - 8am

 

This will change on the following days:

  • 24th: 08:00–13:00
    Emergency: 13:00–08:00
  • 25th: In-resort issues only 08:00–16:00
    Emergency: 16:00–08:00
  • 26th: 10:00–16:00
    Emergency: 16:00–10:00
  • 27th: 08:00–18:00
    Emergency: 18:00–08:00
  • 28th: 08:00–18:00
    Emergency: 18:00–08:00
  • 29th: 08:00–18:00
    Emergency: 18:00–08:00
  • 30th: 08:00–18:00
    Emergency: 18:00–08:00
  • 31st: 08:00–15:00
    Emergency: 15:00–10:00
  • 1st: 10:00–16:00
    Emergency: 16:00–08:00 

Payments & Refunds

To make a payment or if you have a query with your balance

Opening Hours

Monday - Friday: 9am - 5pm

Saturday: Closed

Sunday: Closed

Bank Holidays: 9am - 5pm

 

This will change on the following days:

24th: 9am - 1pm

25th: Closed

26th: 10am - 4pm

1st: 10am - 4pm

I have a villa I am interested in renting out:

0044 1283 505 710 or visit our Villa Owners page

Registered Address:

Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE

Postal Address: 

Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE

Press Enquiries:

For all press enquiries please contact KBX PR at [email protected]