Villa Owners | Solmar Villas

 


 

Who are Solmar Villas?

 


 

We are a family run business, based in the UK, with 25 years’ experience in arranging high quality, tailor made villa holidays. We pride ourselves in providing the highest quality, prompt and personalised service to all our customers.

We are members of ABTA. ABTA members are required follow a Code of Conduct to ensure that we maintain high standards of accommodation, give Health and Safety Advice and guidance on responsible tourism.

With a client base of over 75,000 customers we currently provide around 10,000 holidays per annum to over 50,000 passengers. Featuring over 800 villas across 22 destinations currently operating across the Mediterranean and Europe.

In the UK, we have a team of 30 staff based at our Head Office in the Midlands and a team of 34 overseas in resort. Our experienced staff are always on hand and trained to ensure our clients comfort and safety are at the forefront whilst supporting our Suppliers and Villa Owners.

In 2018, we proudly won 5 Awards at the British Travel Awards, voted by our customers who have experienced our villa holidays first hand. This takes our Overall award total to 10. 

We are proud to be firmly recognised as one of the leading villa holiday providers in the UK.

 

 


 

Why work with us?

 


 

  • With our extensive expertise we are able to offer you a simple and straightforward way to rent out your property.
  • Our team of dedicated Villa Contractors work closely with you to offer competitive terms and form long lasting relationships. They will personally visit your villa, meet with you and be on hand to assist you to get the most out of your property.
  • We ensure payments are made to an agreed schedule throughout the year, so you know exactly what funds you are getting and when.
  • Each year our Marketing team produces detailed e-brochures, email campaigns, social media campaigns to highlight your property. Using the very latest in digital marketing techniques we invest over £2,000,000 in marketing your products every year. Our successful partnerships with third party providers mean that all Exclusive property will also be extensively advertised on our partner websites.
  • Our award-winning Image Co-ordinator selects the very best photographers to ensure we have the best possible imagery needed.
  • Our dedicated travel consultant teams have extensive destination experience and are on hand to ensure that we find our clients their perfect holiday.
  • We have a committed Customer Experience team who handle all after booking enquiries and customer service issues so you don’t have to. Our Customer Relations team work with you to help minimise complaints and reduce compensation payments.
  • We run a damage/breakage scheme so any damage reported to us will be investigated and all issues shall be dealt with on your behalf.
  • Our in-resort Representatives will be on hand to assist our customers to minimise un-necessary callouts for your local team, where possible.
  • Our experienced Health and Safety Team will ensure your villa meets all the local requirements to minimise risk to the clients and compensation to you.

 

 


 

What do we need from you?

 


 

KEY THINGS TO DO

  • Maintain the villa, pool and grounds to a high standard.
  • Villas are to be cleaned and prepared before client’s arrival. All villas must be prepared by for 4pm.
  • Ensure the cleaning team complete the task fully and well.
  • Ensure the villas remains as photographed and described.
  • Maintenance or repairs to be undertaken within 24 hours where possible.
  • Maintain the basic list of Inventory as detailed below as a minimum and be in good condition. These items should be available to all clients and checked on a regular basis.
  • Respond to complaint queries within the timeframes outlined.
  • Report damage within the timeframes outlined.
  • Submit Invoices for additional services/ancillaries promptly.

 

Want more information?

Contact us now and one of our Dedicated Contractors will be in touch to discuss your villa.

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