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How can we help?

 

Please use the menu above to find the contact information for the department you're searching for.

Opening Hours

Sales

To make a booking/enquire or if you have booked within the last 7 days

Opening Hours

Our Standard Opening Hours are:

Monday - Friday: 8am - 8pm

Saturday & Sunday: 9am - 5pm

Holiday Helpline and Villa Concierge

Concierge is here for pre-travel enquiries or booking holiday extras

Helpline are here for any questions or assistance whilst you're in resort

Our Standard Opening Hours are Mon - Sat: 

Concierge: 8am - 6pm

Helpline: 8 am - 8 pm

Sunday: 8 am - 6 pm

 

Emergency Enquiries Only:

Mon - Sat: 8 pm - 8 am

Sunday: 6 pm - 8am

Payments & Refunds

To make a payment or if you have a query with your balance

Opening Hours

Monday - Friday: 9am - 5pm

Saturday: Closed

Sunday: Closed

Bank Holidays: 9am - 5pm

I have a villa I am interested in renting out:

0044 1283 505 710 or visit our Villa Owners page

Registered Address:

Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE

Postal Address: 

Units 2 and 3, First Avenue, Centrum 100, Burton upon Trent, Staffordshire DE14 2WE

Press Enquiries:

For all press enquiries please contact KBX PR at [email protected]