Thomas Cook Information



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The following information has been taken from the ABTA website:

For customers with a booking with Thomas Cook or one of its Group companies

Following the announcement that Thomas Cook Group plc has ceased trading, ABTA’s immediate aim is to help customers to understand what steps they need to take if they are currently away on holiday or if they have future travel arrangements booked with the company. Customers may understandably be very worried, but it is very important that they follow the advice below carefully.    

Thomas Cook Group Plc operated several businesses that sold holidays and other travel arrangements, including five companies that are ABTA Members:

  • Thomas Cook Retail Limited - ABTA W8361, J8601 & ATOL 0020
  • Thomas Cook Tour Operations Limited - ABTA V6896 & ATOL 1179
  • TCCT Retail Limited - ABTA Y6564, L8164 & ATOL 10585
  • Future Travel Limited - ABTA W6370, G856X & ATOL 5704
  • Freedom Travel Group Limited - ABTA W6417, G8381 & ATOL 6042

The Group also included an airline business which is not a member of ABTA.

The vast majority of holidaymakers’ arrangements are covered through different types of financial protection: the majority are flight packages covered by ATOL plus a smaller volume are packages without flights and accommodation covered by ABTA.  Flights booked directly with Thomas Cook airlines are not covered by ATOL or ABTA so customers will need to contact their card issuer.

As there are a number of different companies involved, and different types of arrangement, what customers should do next will depend on whether they are currently away or have a forward booking; who they booked with; and what they booked.  ABTA has developed specific guidance for each situation which is outlined in detail on the following web pages.  A summary of next steps is provided immediately below, with more detail on the links below:


Holidaymakers currently away on a Thomas Cook package holiday or staying in accommodation booked with Thomas Cook.

Customers who are currently overseas on a flight package holiday will be financially protected under the ATOL scheme and should contact the CAA. The CAA will advise on return flight arrangements.

The CAA’s call centre for Thomas Cook customers can be contacted as follows.

Phoning from the UK (reduced rate): 

0300 303 2800

Phoning from overseas:  

+44 1753 330 330


More information at 

Customers who are currently overseas on a package holiday that does not include a flight are protected by ABTA and should continue their holiday as normal. 

Customers who are currently overseas and staying in accommodation booked through Thomas Cook Tour Operations are financially protected by ABTA and should continue their holiday as normal.

Customers who are currently overseas and have booked flights directly with the Thomas Cook Airline, or who have booked accommodation via Thomas Cook Retail with a third party (e.g. Expedia) are not financially protected.  For flights, they should contact the CAA in the first instance, for accommodation contact the company named on the travel documents. 


Customers who are yet to travel

Customers who have a booked a Thomas Cook package holiday or accommodation through a Thomas Cook Group retail company (Thomas Cook, TCCT Retail Ltd, Future Travel Ltd or Freedom Travel Group Ltd) these holidays will not go ahead, and you will be entitled to a refund.

If you’ve booked a Thomas Cook package holiday through another travel company, you should contact that company to discuss options which may include re-booking or making alternative arrangements.
If you’ve booked a package holiday through a Thomas Cook Group retail company, but that holiday is provided by another travel company, you should contact that travel company to check your arrangements will continue as normal.

If you’ve booked flights from Thomas Cook Airlines Ltd, these are not covered by ATOL or ABTA protection, so you will need to pursue a claim through your card issuer.


To enable us to help you and provide the most accurate information on what you need to do, please read the following information.


Please click on the company that you have booked with from the list below, which will take you to the specific advice on what you will need to do next.  

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