Balance Due? Your Options
We fully appreciate that in the current environment, you may have concerns about if you will be able to or even want to take your current holiday.
Clients travelling in 2021 or 2022 will have the option to opt in to our Travel Restrictions Guarantee Scheme. This premium is equal to 5% of your villa price and will enable you to move your booking if your destination becomes restricted.
Check out our Travel Restrictions Guarantee Scheme.
If you choose not to pay your balance on time, standard terms and conditions apply and your booking will be cancelled with loss of monies paid as detailed in our terms and conditions, Section 6. You may be able to reclaim any loss from travel insurance but you should confirm they will cover this before making this decision.
Options - Not Paying Balance
Cancellation
Cancel your booking and reclaim the loss of deposit through insurance. You should confirm they will cover this before making this decision.
Options - Paying your Balance
Proceed with your booking
Clients travelling in 2021 or 2022 will have the option to opt in to our Travel Restrictions Guarantee Scheme. This scheme is equal to 5% of your villa price and will enable you to move your booking or receive a holiday voucher for the full amount paid if your destination becomes restricted.
For bookings made before 25th Sept 2020, in eligible villas, you can add the TRG scheme to your booking by contacting our Concierge team up to the point of your balance due date.
For bookings made after the 25th Sept 2020, the scheme was automatically added into your search results price in eligible villas, but you did have the option to remove this from your basket if not needed.
To check if you have cover, please check your invoice which will show the Travel Restriction Guarantee in your line items.
Check out our Travel Restrictions Guarantee Scheme
If you have opted out of this scheme and you are subsequently unable to use your pre-booked accommodation due to restriction on travel, you will need to contact your travel insurance company to recover any losses for failed travel.