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FAQ

If you have a question about Solmar Villas or any of our services and you can't find the answer below, please give us a call on 0844 330 331 2.

Who are Solmar Villas?

Solmar Villas specialises in providing high quality personalised villa holidays in the Balearics Islands, Canary Islands, Mainland Spain, Portuguese Algarve, Cyprus, Greece, Turkey, Italy and Malta. The company was established in 1994 and is based in Burton upon Trent, Staffordhire. Solmar Villas' ATOL number is 10334 and our Association of British Travel Agents (ABTA) is W1485.

How do I contact Solmar Villas?

Email: info@solmarvillas.com

Phone: 0844 330 3312 (From outside the UK: 00 44 128 350 5710)

Fax: 0844 330 3316 (From outside the UK: 00 44 128 384 5633)

What are your opening hours?

Monday - Friday 9am - 5pm

Saturday - 9am - 3pm

Sunday - 10am - 4pm

Bank Holidays - Closed

How many clients does Solmar Villas cater for every year?

Currently in excess of 25,000 per annum

What time can we get into the villa and when do we have to leave?

Entry is usually around 16:00 (4pm) and departure at 10:00 (10am) Please take this in to account when booking your flights.

Can we get in early or stay late?

Contractually we have to allow the cleaners from 10:00 until 16:00 to prepare they villa for the next arrivals. You can request early check in or late departure during the booking process for £50.00. We will advise very quickly if this is possible. If you need help with luggage storage or somewhere to stay for the last day, please contact your representative.

Is Extra Cleaning available?

Extra cleaning is available in a lot of the resorts and charged around €10-€15 which is paid locally. Please contact your local representative or house manager on arrival to arrange.

Are you changeover days strictly fixed?

During peak weeks, generally speaking yes however, we do have a selection of villas that are flexible in each region. All standard changeover days are chosen to coincide with the flights from the UK, you may be able to find cheaper flights on other days but this is generally because it is hard to find accommodation which will accept an alternative changeover date.

What do villa rental rates cover?

The rental rates quoted show the cost of the accommodation for the chosen period. In the majority of cases all services such as laundry, cleaning, pool maintenance costs, gardening and various levels of maid service are included. Where addition charges are made locally, these are shown on the optional extra pricing section of the individual villa which will be displayed once the villa has been added to the basket.

The rental rates are per villa per week and not per person. In addition, there are no 'under occupancy' or 'accommodation only' surcharges! Your confirmed price is the price you pay at the point of booking, (please see Booking Terms and Conditions on Surcharging), we are not currently surcharging. Our 'brochure' price may be discounted throughout the year due to discounts and offers and where villas remain available with less than 6 weeks prior to departure so it is possible to get the villa for less if you wait until a lot closer to departure - but of course only if someone else doesn't book it first!

Where can I read comments from your customers?

In the Villa details page under 'reviews'.

Where do you have villas?

Our villas are in the coastal regions of Mainland Spain, the Balearic Islands or Mallorca and Menorca, the Canary Islands of Lanzarote, Gran Canaria and Fuerteventura, Greece, Turkey, Italy and Malta as well as in the Portuguese Algarve.

Do you offer transfers between the airport and the villa?

Yes - please see our transfers section or during the booking process for accurate pricing.

What are Solmar Villas' ATOL and ABTA numbers?

ATOL - 10334

ABTA - W1485

What is a 'Luxury' Villa?

Quality descriptions such as 'Luxury' are based on the opinions of the staff at Solmar Villas and where this word is used to describe a villa you can expect the villa and grounds will include something that is an indulgence rather than a necessity.

What damage deposits do you require?

A non-refundable charge of £4 per person should be added to your invoice and will show as an extra 'Damage/Breakage cover'. This is to cover accidental damage that may occur in you accommodation during your holiday, up to the value of £100.00 per person. (Except some accommodation where a refundable deposit will be payable locally and refunded prior to departure). Please note that the breakage charge does not cover you for willful and negligent behaviour. If the cost of accidental damage exceeds £100 per person, the deposit amount, or damage is caused by negligence or intention, a charge will be made locally or an invoice will be sent to you on your return to the UK. If you choose to opt out of the Damage cover and no damage deposit is collected locally, we reserve the right to charge the card details held in the booking file for any loss or damage caused to or in the property during your stay and as reported to us on the day of departure by our house managers. There must be at least one adult (18 or over) attending the holiday. Whilst same sex couples are welcomed. same sex group bookings, or young group bookings may be subject to an additional damage deposit payable prior to departure.

What is included in the flight prices?

Flight prices include the fare, taxes, duty and APC. CHecked in luggage, in-flight meals, group seating, extra legroom etc. will be offered as supplements during the booking process where available. They can also be added on at a later date if required by contacting us by email or phone.

Where do we pick up the car?

Car Hire is available for pick up and drop off at the airport. Car hire companies will rarely deliver to a private villa.

Will my rep be there to meet me at the airport?

No. You will be provided with detailed directions from the airport to the villa, we do advise you research your route prior to travel though. We do have representatives in resort should you require any help locating your villa and you will be provided with their contat details before you go.

Why do you need our flight details?

Many orderable extras ordered with the villa (trasnfers, car hire, cots etc.) require the arrival and departure times to arrange the orders. In addition, we provide your arrival and departure times to the house managers who will in turn try to clean the villas in a logical order, so if you are arriving early they will try and clean the villa earlier, and if you are departing late they will leave the villa until later - although this is by no way guaranteed as they have many houses to do in a short time.

We arrive late, can you arrange a food pack?

Yes we can. Most villas include a complimentary food pack on arrival. We recommend clients arriving after 18:00 do order a food pack. Below is a guide to what contents can be expected. Please note the cost of the items in the food pack are usually circa 50% of the cost, the rest is payment for the time taken to shop for the items and deliver them to the villa.

Item People
1-4 People 5-8 People 9-12 People
Loaf bread 1 2 3
Sliced Cheese 1 1 2
Tea Sachets 6 10 15
Sugar Sachets 6 10 15
Nescafe Sachets 6 10 15
Litre Long Life Milk 1 2 2
Large Bottle Water 1 2 2
Toilet Paper Roll 2 2 3
Rubbish Bin Bags 2 2 4
Washing up Liquid 1 1 1
Dish Cloth 1 1 1
Bottle of Pop 1 1 2
Bottle of Local Wine 1 1 2
Butter 1 1 1
Marmalade 1 1 1

Do you have more pictures of the villa?

All recent photographs are included on the website

How can I pay the balance of my holiday?

Either log on to your account and pay by debit or credit card online, or call the office during office hours on 0844 3303312. Payment can be also be made by bank transfer (please contact us for bank details) or by cheque but cleared funds  must be received 5 working days prior to the balance being due. Please make cheques payable to Solmar Villas and post to 12a Faraday Court, First Avenue, Centrum 100, Burton Upon Trent, Staffordshire DE14 2WX.

How do I change my booking?

To change the dates, duration or Accommodation on a confirmed booking please complete this form:

Booking Change Form

Car Hire - What are Damage Excess Waiver products?

Car Hire includes fully comprehensive insurance. If you do cause any damage to the vehicle then an excess will be payable between  €100 - €3000. Damage Excess Waiver products are designed to cover the excess on policy so that you wouldn't incur the excess charge in case of any damage.

Most of the companies we work with offer two levels of Damage Excess Waiver product, which offer reimbursement for any excess paid as a result of accidental damages whilst renting your car:

Standard Damage Excess Waiver and Total Damage Excess Waiver

When you arrive to pick up your vehicle, you will be required to leave a deposit to the value of any insurance excess (see the important information section once a vehicle has been selected for the maximum insurance excess), which may be charged by our car rental partner, if the car is damaged during the rental.

The holiday autos Damage Excess Waiver products, if purchased at the time of booking, will cover you for damage excess that you may be charged (See inclusions & exclusions below).

The damage excess can be reclaimed through holiday autos, subject to our terms and conditions, providing you complete an accident report form from our car rental partner and then forward a copy of this to holiday autos.

So, for example: If you have left your vehicle in a car park and someone scratches or bumps into the side, causing damage to the panel work, our local car rental partner will keep some or all of the deposit you left, in order to cover the cost of the damage. By contacting holiday autos upon your return, with proof of the damage, costs etc. we will be able to refund the charges made against you.

Product Information:

Standard Damage Excess Waiver

Inclusions
* Damage excess liability

Exclusions
* When damage is caused to windows/windscreen, interior, wheels, tyres, underside or roof of the car
* Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
* Where the driver is under the influence of alcohol or drugs
* Where the driver(s) is not been named on the rental agreement
* When damage is caused by the rental vehicle being towed away by any unauthorised third party
* Not available on prestige car hire

In these circumstances, your liability to pay for the excess will not be waived and you may be liable for the full cost up to and exceeding the excess.

Total Damage Excess Waiver

Inclusions
* Damage excess liability
* Theft Waiver excess liability
* Damage to:
* Wheels & Tyres
* Windows/Windscreen
* Interior
* Roof & Underside
* Replacement Keys

Exclusions

* Where any rental vehicle has been driven off-road, on un-tarmacked roads, without due care and attention or negligently
* Where the driver is under the influence of alcohol or drugs
* Where the driver(s) is not been named on the rental agreement
* When damage is caused by the rental vehicle being towed away by any unauthorised third party
* Not available on prestige car hire

Why Solmar?

  • Best Locations
  • Long established.
  • Villa specialists.
  • Highest quality villas.
  • Our customers return year after year.
  • Family run business.

 

Contact Us

e. info@solmarvillas.com
t. 0844 330 3312

 

We're open

Mon-Fri: 9 to 5
Sat: 9 to 3
Sun: 10 to 4