Frequently Asked Questions

If you have a question about Solmar Villas or any of our services and you can't find the answer below, please give us a call on 0844 330 331 2

Who are Solmar Villas?

Solmar Villas specialises in providing high quality personalised villa holidays in the Balearics Islands, Canary Islands, Mainland Spain and the Portuguese Algarve. The company was established in 1994 and is based in Sutton Coldfield, West Midlands. Solmar Villas' ATOL number is 5291 and our Association of British Travel Agents (ABTA) is W1485.

How do I contact Solmar Villas?

Email: info@solmarvillas.com

Phone: 0844 330 3312 (From outside the UK: 00 44 121 384 3649)

Fax: 0844 330 3316 (From outside the UK: 00 44 121 377 7330)

What are your opening hours?

Monday - Friday 9am - 5pm

Saturday - 9am - 3pm

Sunday & Bank Holidays - Closed

How many clients does Solmar Villas cater for every year?

Currently in excess of 12,000

Are your changeover days fixed?

Generally speaking yes however, we do have a selection of villas that are flexible in each region, these generally require 48 hours confirmation on booking. A note advising of this will be noted in the villa details and by a '48' symbol on the villa results page. All standard changeover days are chosen to coincide with the flights from the UK, you may be able to find cheaper flights on other days but this is generally because it is hard to find accommodation which will accept an alternative changeover date.

What do villa rental rates cover?

The rental rates quoted show the cost of one week's hire of the property. In the majority of cases all services such as laundry, cleaning, pool maintenance costs, gardening and various levels of maid service are included. Where addition charges are made locally, these are shown on the pricing section of the individual villa. 

The rental rates are per villa per week and not per person. In addition, there are no 'under occupancy' or 'accommodation only' surcharges!  Your confirmed price is the price you pay at the point of booking, (please see Booking Terms and Conditions on Surcharging), we are not currently surcharging. Our 'brochure' price may be discounted throughout the year due to discounts and offers and where villas remain available with less than 6 weeks prior to departure so it is possible to get the villa for less if you wait until a lot closer to departure - but of course only if someone else doesn't book it first!

Where can I read comments from your customers?

In the Testimonial page under Useful information. Villa specific reveiws will also appear on the villa details pages.

Where do you have villas?

Our villas are in the coastal regions of Mainland Spain, the Balearic Islands or Mallorca and Menorca, the Canary Islands of Lanzarote and Fuerteventura  as well as in the Portuguese Algarve.

Do you offer transfers between the airport and the villa?

Yes - please see our transfers section or during the booking process for pricing

What are Solmar Villas' ATOL and ABTA numbers?

ATOL - 5291

ABTA - W1485

What damage deposits do you require?

No 'Damage Deposit' or 'Breakage Charge' is made prior to departure unless stated otherwise, however, we reserve the right to charge for any loss or damage caused to or in the property during your stay and as reported to us on the day of departure by our house managers. There must be at least one adult (18 or over) attending the holiday. Same sex group bookings, or young group bookings may be subject to a damage deposit payable prior to departure. Please contact us prior to booking for confirmation.

Are meals included with the flight?

No. If you want in-flight meals please request them during the booking process or contact the office so we can check if they are available. Usually they are £12 return per person.

Where do we pick up the car?

Car Hire is only available for pick up and drop off at the airport.

Will we be met at the airport?

No. You will be provided with detailed directions from the airport to the villa, we do advise you research your route prior to travel though. We do have representatives in resort should you require any help locating your villa.

What time can we get into the villa and when do we have to leave?

Entry is usually around 16:00 (4pm) and departure at 10:00 (10am) Please take this in to account when booking your flights

Can we get in early or stay late?

Contractually we have to allow the cleaners from 10:00 until 16:00 to prepare they villa for the next arrivals. If you need help with luggage storage or somewhere to stay for the last day, please contact your representative.

Why do you need our flight details?

Many orderable extras ordered with the villa (car hire, cots etc.) require the arrival and departure times to arrange the orders. In addition, we provide your arrival and departure times to the house managers who will in turn try to clean the villas in a logical order, so if you are arriving early they will try and clean the villa earlier, and if you are departing late they will leave the villa until later - although this is by no way guaranteed as they have many houses to do in a short time.

We arrive late, can you arrange a food pack?

Yes we can. You can either order at the time of booking, listed under 'Add Extras' or you can add to your booking at any time up to a few days before departure. We recommend clients arriving after 18:00 do order a food pack. Below is a guide to what contents can be expected. Please note the cost of the items in the food pack are usually circa 50% of the cost, the rest is payment for the time taken to shop for the items and deliver them to the villa.

Do you have more pictures of the villa?

All recent photographs are now included on the website

How can I pay the balance of my holiday?

Either log on to your account and pay by debit or credit card online, or call the office during office hours on 0844 3303312. Payment can be also be made by bank transfer (please contact us for bank details) or by cheque. These payments must be received 5 working days prior to the balance being due. Please make cheques payable to Solmar Villas and post to 29 Fourlands Avenue, Sutton Coldfield, West Midlands B72 1YN, UK.